Return & Refund Policy
At AL Creation, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.
Returns
We accept returns only for:
Damaged products
Defective items
Incorrect products received
To be eligible for a return:
The item must be unused and in original condition.
The product must be returned with original packaging and tags.
Return requests must be made within 48 hours of delivery.
Non-Returnable Items
The following items cannot be returned or exchanged:
Used or washed products
Products damaged after delivery
Sale or clearance items
Customized or altered products
Refunds
Once the returned product is inspected and approved:
Refunds will be processed to the original payment method.
Refund processing may take 5–10 business days depending on your bank or payment provider.
Exchange Policy
Exchanges are only available for:
Wrong item received
Damaged or defective products
Exchange requests are subject to product availability.
Cancellation Policy
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation is not possible.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately with:
Order number
Product photos
Issue description
Shipping Charges
Shipping charges are non-refundable unless the return is due to our mistake or damaged product delivery.
Contact Us
For return, refund, or exchange support, please contact us through our Contact Us page or WhatsApp support.